Privacy Policy

Information We Collect

We collect information in two ways: what you give us directly, and what our website and phone systems record automatically.

Directly, this includes your name, phone number, email address, property address, and a description of the damage you're calling about, whenever you submit a contact form or speak with our dispatch line. Automatically, our website records standard technical data such as your IP address, browser type, device type, pages viewed, and referring website, and our call-tracking systems record the number you called from, the time of the call, and the page that routed the call, so we can see which marketing sources are working.

How We Use This Information

We use the information you provide to respond to your request, schedule an inspection or dispatch a crew, communicate about an active job, and coordinate with your insurance company when you've asked us to. We use the automatically collected technical and call-tracking data to understand how visitors use this site, measure which pages and marketing channels drive real calls, and improve response times and site performance. We do not sell your personal information to third parties.

Cookies and Tracking Technologies

This website uses cookies and similar technologies, including third-party analytics and call-tracking tools, to measure site traffic and attribute phone calls to the marketing source that generated them. These tools may assign a tracking or session identifier to your browser or the phone number you call from. You can disable cookies through your browser settings, though some site features may not work as intended if you do.

How Information Is Shared

We share job-related information with your insurance company only when you've asked us to coordinate directly with your adjuster. We work with third-party service providers, such as call-tracking, analytics, and lead-routing platforms, that process information on our behalf strictly to help us operate this business; these providers are not permitted to use your information for their own purposes. We may also disclose information if required to do so by law or to protect the safety of our staff or customers.

Third-Party Links

This site may link to outside resources, such as FEMA flood-map tools, city services, or news coverage cited in our blog articles. We aren't responsible for the privacy practices or content of those outside sites, and we encourage you to review their own privacy policies before sharing information with them.

Data Security

We take reasonable technical and administrative steps to protect the information you share with us, but no method of transmission or storage is completely secure. If you have reason to believe an interaction with us was compromised, please contact us right away.

Children's Privacy

This website and our services are directed at property owners, property managers, and other adults arranging restoration work. We do not knowingly collect information from children.

Your Choices

You can ask us to correct, update, or delete the personal information we hold about you by contacting us using the information below. We'll respond to reasonable requests as quickly as we're able to.

Changes to This Policy

We may update this policy from time to time as our practices or applicable law change. The "last updated" date at the top of this page reflects the most recent revision.

Contact Us

Questions about this privacy policy can be directed to us at 439 NE 11th Ave, Fort Lauderdale, FL 33301, or by phone at (954) 676-1373.